COVID-19 (Te Mate Korona) is a new virus that can affect your lungs and airways, and it is caused by a type of Coronavirus.

On 11 March 2020, the World Health Organisation declared COVID-19 a global pandemic. The first confirmed case of COVID-19 in Aotearoa was reported to the public on 28 February 2020, while the first confirmed case in Tairāwhiti region was reported on 27 March 2020.

Click here to read NPH Media Statements on COVID-19
Click here to read COVID-19 Alert Level System
On this page:

If you suspect you may have covid-19?

The symptoms of COVID-19 are:
- a cough, a sore throat, sneezing and runny nose
- a high temperature (at least 38°C)
- shortness of breath
- temporary loss of smell

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu. Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

If you have these symptoms and have recently been overseas, or may have been in close contact with someone confirmed with COVID-19, contact your local Hauora Clinic and speak to a GP. If it’s after hours, call Te Puia Hospital on (06) 864 6803.  You can also call the free Healthline number on 0800 358 5453 for advice. The call center is open 24 hours a day.

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protect yourself, your whĀnau and your community

On 23 March 2020, the New Zealand government announced that the COVID-19 Alert level would immediately be raised to Level 3, and would be moved to Level 4 (national lock-down) for a period of at least 4 weeks, by midnight Wednesday 25 March.

Ngāti Porou Hauora urges all our East Coast communities to abide by the government lock-down protocols, which among them include:


To break the transmission chain of the virus, we all need to practice self-isolation and social distancing.
Stay at home, and only leave your household or 'bubble' for essential travel or for exercising locally.
Please note: fishing, swimming, surfing, hunting and tramping have been banned under Alert Level 4.

We also encourage our whānau to designate ONE person from your 'bubble' to do your shopping or pick up medicines. When out in public, ensure you maintain a 2 metre distance from other people who are not within your 'bubble'.


Wash your hands thoroughly with soap and water for at least 20 seconds before and after leaving your home.
Hand sanitiser can also be used if you don't have soap and water readily available


Care for our pakeke, our whānau, our tamariki, our mokopuna, by abiding by the national lock-down protocols.
Also remember to be kind and to look after one another.

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changes to ngati porou hauora services

Ngāti Porou Hauora has actioned a range of measures to help prevent the spread of COVID-19 in our communities. These include the establishment of a Community Based Assessment and Treatment (CBAT) centre, the introduction of virtual GP consultations and changes to the services. NPH delivers the following over the lockdown period:

Community Based Assessment and Treatment Centre (CBAT)

Te Puia Springs Hospital has a dedicated CBAT for whānau that have been referred by their GP or Healthline. The CBAT is a place where COVID-19 tests will be conducted (open 9am-4pm with referral). The CBAT is also a place for patients having breathing difficulties or showing signs of respiratory illnesses (such as pneumonia) can be assessed by a doctor (open 24 hours with referral).

COVID-19 Testing Information

This is a drive-thru service and is open from 9am to 4pm everyday. You will be required to stay in your vehicle, and the nurse will conduct the swabbing through your car window. These are NOT walk-in centres!
If you turn up without an appointment, you will be turned away.

If you or your whānau are unable to get to the swabbing centre, your GP will make alternative arrangements for testing. If you require assistance with transport for COVID-19 testing, please contact the hospital on(06) 864 6805.

**Please note - we are following the guidelines outlined by the Ministry of Health, which at this point has set criteria for testing. If one whānau member meets that criteria, it doesn't mean that your whole whānau will be tested. NPH is following the same guidelines that all health providers around the country are following.

There are limited resources available at this time, so NPH has to prioritise who they test. We cannot swab everybody. We will be driven by public health direction and regulations - these could also change as things develop. Please be patient as this is a process that everyone around Aotearoa must follow.

"Call your local NPH clinic in the first instance and the GPwill determine whether you need to be seen by the CBAT team. If it is afterhours however, contact Te Puia Springs Hospital and one of our clinical staffcan make the referral."

To contact your local NPH clinic or Te Puia Springs Hospital:
NPH Community Clinics - go to the Contact Us page
Te Puia Springs Hospital - Ph: (06)864 6803


NPH Community Clinics

All our GP and Nurse clinics are operating over the national lock-down.
If you are not feeling well and need to see a doctor or nurse, please continue to phone your local NPH clinic.

If you or a whānau member have returned to the East Coast and need to see a GP or nurse,
but not enrolled with Ngāti Porou Hauora, please phone your local NPH clinic for assistance.

The majority of our consultations will be virtual.
Please talk to our receptionist by phone to make an appointment, and a GP will talk to you over the phone or video link. Please do not visit the clinic!

For repeat of prescriptions or administrative matters (i.e. ACC referrals), contact us by phone and we will be able to help you.
Please do not visit the clinic!

Free consultations will now be available during this period for all enrolled NPH patients atPuhi Kaiti clinic in Gisborne.

Free funded Flu Vaccinations are available for our Ngati Porou Hauora whānau who are most at risk. This includes: pakeke over the age of 65, pregnant māma, people with a history of respiratory ill-ness, people with chronic health conditions and those who are immuno-compromised.

If you are not enrolled with Ngāti Porou Hauora, but fit the criteria for a free flu vaccination, please contact your local Ngāti Porou Hauora clinic.
**For all those who don't meet the free flu vaccination criteria, further vaccinations will be rolled out from 27 April 2020.

Rural Health Nurses and Kaiawhina

Our Rural Health Nurses (RHN) and Kaiawhina will still be conducting home-based visits and follow-ups out in the community. The only change will be our kaimahi will be following COVID-19 protocols, which include the wearing of PPE (Personal Protective Equipment).

Home Based Support Service

Our Caregivers will continue to provide support to clients in the community. The only change will be our kaimahi will be following COVID-19 protocols, which includs the wearing of PPE (Personal Protective Equipment).


Accessing Services at Te Puia Springs Hospital

All Walk-ins will not be accepted.
Please ring ahead and talk to the receptionist.

There is a single point of entry to the hospital which is the main entrance.
All other entrances will be closed.

The main door will be locked from 5pm everyday throughout the night, this is to maintain safety for staff, patients and whānau in the community.

The duty nurse will open the door for those who need to come into the hospital.

Accident & Emergency (A&E)

The A&E unit will continue to operate and provide assistance.

Walk-ins will not be accepted. Please ring ahead and talk to the doctor or nurse on-call.

Medical Ward

The Medical Ward is still operating, however the ward is closed to all visitors for the duration of the lock-down.

To contact a patient in the ward, please contact the receptionist and arrangements will be made for you to speak with your whānau member.

Aged Care Facility

The Aged Care Facility is still operating, however is is closed to all visitors for the duration of the lock-down.

To contact a pakeke in the ward, please contact the receptionist and arrangements will be made for you to speak to your whānau member.

Maternity Care

Maternity Care is still operating, however primarily conducted through virtual consultations
(over the phone or internet).

Urgent or necessary face to face visits will still be conducted.

Two mid-wives, Corrina Parata and Jacqueline Martin, will be available during the lock-down period, who are working four-day rotational shifts (4 days on, 4 days off).

COVID-19 safety protocols have been enacted, which protect the māma, pepi and kaimahi.

For women due to give birth within the lock-down period, for reasons of safety, ONLY ONE support person will be allowed to attend the birth. This support person MUST stay in the Maternity section of the hospital for the entire duration of the birth.

If you or a whānau member have returned to the East and are pregnant or due to give birth soon but are not enrolled with Ngāti Porou Hauora, please contact a member of our Maternity Care Services team for help.

Contact Midwives:
Corrina Parata
Jacqueline Martin
021 765 053

Te Oranga Hinengaro - Mental Health and Addiction Services

Te Oranga Hinengaro is still operating, however primarily conducted through virtual consultations (over the phone or internet).

Urgent or necessary face to face visits will still be conducted.

New referrals will still be accepted over the lock-down period.
Contact a member of our Mental Health team.

If you or a whānau member have returned to home and require mental health services but not enrolled with Ngāti Porou Hauora, please contact a GP at your local NPH clinic or ring the Mental Health service.

Our NPH Crisis call line is open from Monday to Friday, 8am - 5pm.

If you need to contact the Crisis call line after 5pm or in the weekend, contact the Hauora Tairāwhiti PACT team.

Ngāti Porou Hauora acknowledges during the national lock-down period there will be rising anxiety and a time of stress within our communities. If you or a member of your whānau need support, we encourage you to seek help as soon as possible, from NPH, Hauora Tairāwhiti PACT team or national help-lines.


Te Oranga Hinengaro
NPH Mental Health & Addictions

(06) 864 6803

NPH Crisis Call Line
(Monday to Friday, 8am - 5pm)
021 392 776

Hauora Tairāwhiti PACT team
(afterhours or weekends)
0800 243 500

Free call or txt 1737 anytime for support from a trained counselor.

0800 543 354 (0800 LIFELINE) or
free text 4357 (HELP)
Suicide Crisis Helpline - 0508 828 865 (0508 TAUTOKO)

0800 611 116

0800 726 666


0800 376 633,
Free text 234
email or online chat

email or
Free text 5626

For ages 5 - 18yrs
0800 942 8787
. Phone counselling is available Monday to Friday,
12noon - 11pm and weekends, 3pm - 11pm.
Online chat is available Monday to Friday from 1pm - 10pm and weekends from 3pm - 10pm

For young people up to the age of 18
Open 24/7
0800 54 37 54 (0800 KIDSLINE)

Te Hiringa Matua Service

The Te Hiringa Matua whare is closed during the national lock-down, however - our Mataora (kaimahi) will continue to support whānau via phone, txt, video chat, email or facebook messenger. You can phone (06) 986 1696 to speak with one of our Mataora.

Te Hiringa Matua supports hapu māma, and/or whānau with pepi/tamariki up to the age of 3yrs - who have significant issues with alcohol and other drugs, and whom health and social support services are only able to support in a limited manner. If you or a whānau member have returned home and require support, but are not enrolled with Ngāti Porou Hauora, please phone the office on (06) 986 1696.

Other NPH Te Puia Springs Hospital Services

Whānau Ora
Kaiarahi will be supporting Te Runanganui o Ngāti Porou on a joint COVID-19 response iwi activities.

The following services will NOT be operating over the period of the national lock-down:
Specialists Clinic
Rheumatic Fever
Healthy Homes Initiative
E Tipu E Rea/Mama & Pepi
Nati & Healthy

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This is the official 'one source of truth' from the NZ government about COVID-19 and what help is available from the various government departments.



This section of the Ministry of Health website, provides the latest updates, information and advice on COVID-19.



For the latest news about our regions health from Hauora Tairāwhiti District Health Board about COVID-19.



Information from Te Runanganui o Ngāti Porou about TRONPnui COVID-19 response.
Check out TRONPnui Facebook page for the latest updates and panui.



Te Rōpū Whakakaupapa Urutā is made up of some of the nations leading Māori medical and health experts including Primary Care Specialists, Public Health experts, Public Health Physicians, Māori Nurses and iwi leaders. Ngāti Porou Hauora has representation on this group.



Te Puni Kōkiri has established a COVID-19 webpage with information related to Māori.
The regional Ikaroa-Rawhiti TPK office also has a Facebook page with latest updates.


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